Terms and Conditions

Kennels and cattery located in Cliffe, Rochester

 

A friendly, family run business.

Call 01634 220459

A family run kennels and cattery in Cliffe, Rochester.

Please take careful note of the following conditions of booking/boarding.

  • Dogs must have been vaccinated/boosted against Distemper, Hepatitis, Leptospirosis and Parvo Virus. You must produce a current certificate confirming vaccination when you bring your dog to us! Dogs without supporting vaccination certificates cannot be accepted for boarding.
  • Cats must have been vaccinated/boosted against Feline Enteritis and Feline Influenza. You must produce a current certificate confirming vaccination when you bring your cat to us! Cats without supporting vaccination certificates cannot be accepted for boarding.
  • Whilst every possible care is taken and attention is paid to ensure the health and safety of all animals boarded, we cannot be held responsible for loss from illness or from any other cause.
  • In the event of illness, a veterinary surgeon will be called at our discretion. You (the pet owner) will be responsible for any payments due to the veterinary surgeon.
  • Deposits must be received within 14 days of a booking reservation being made for a booking to be confirmed, otherwise the reservation will be cancelled.
  • If a confirmed booking is cancelled, the deposit is not refundable.
  • Boarding fees are to be paid in full at the commencement of boarding.
  • Cheques must be made payable to “M. A. Mew”.
  • You can only deliver/collect your pet between the times of 9.30 a.m. to 1.00 p.m. and 5.00 to 5.30 p.m. on Mondays to Saturdays. (Please do not phone for alternative times, as a refusal may offend.) We are closed on Sundays and Bank Holidays.